Return & Refund Policy
Our Returns Process
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility: To be eligible for a return, your item must be in the same condition that you received it - unworn, unwashed, unused, with tags, and in its original packaging.
Return Costs: There is a £5 return fee, which covers the return shipping label and restocking fee. This amount will be deducted from your refund total.
How to Return Your Item:
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Start your return through our online returns portal and select whether you'd like a refund or exchange: START RETURN HERE
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You'll receive a return shipping label and QR code. All returns are processed through Royal Mail.
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You have two options to send your return:
- Option A: Download and print the returns label, attach it to your package, and take it to your nearest Post Office
- Option B: Use the QR code at the Post Office - no printing required.
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Pack your items securely in the original packaging (or another box), and drop off at any Post Office.
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You'll receive updates via email and on the returns portal.
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Once we receive and inspect your return, your refund will be processed to your original payment method (minus the £5 return fee), or your exchange will be shipped out.
Return processing takes 6 business days from delivery. WW
