Ordering & Payment FAQs

Ordering, payment and stock questions

What payment methods do you accept?

Visa, Mastercard, Maestro and Discover, plus PayPal, Apple Pay and Shop Pay. Klarna and Clearpay are available on UK orders. Everything is handled by Shopify Payments and the wallet providers, so we never see or store your card details.

Do you take PayPal?

Yes. PayPal is available at checkout alongside card, Apple Pay and Shop Pay.

Can I pay in instalments?

On UK orders you can split the cost with Klarna or Clearpay at checkout, subject to their approval. They are not available outside the UK, so orders from other countries are card or wallet only.

My card was declined. What do I do?

Check the card number, expiry, security code and that the billing address matches your card exactly, then try again. If it still fails it is your bank declining it rather than us, so try another card or a wallet like PayPal or Apple Pay, or contact your bank. We never see the reason for a decline.

I can see a pending charge but no order confirmation

A failed attempt can leave a pending authorisation on your statement for a few days. It is not a payment and your bank will drop it automatically. If you have no confirmation email, no order was placed. Email info@kidfromthewest.com with the amount and date if it does not clear.

Why have I been charged twice?

If you tried more than once, one of those is almost always a pending authorisation that will disappear on its own. If two real orders went through, email info@kidfromthewest.com with your order numbers and we will cancel and refund one.

Which items are pre-order and when will they ship?

Pre-order shows on the size itself when you select it, along with the date we expect to dispatch from. Everything else in the range ships from stock. The dispatch date on the product page is the one to go by, because it moves when a delivery date changes.

Can I order a pre-order item and an in-stock item together?

You can, but the whole order ships together when the pre-order piece is ready. If you want the in-stock piece now, order the two separately.

Can I change the size after I have ordered?

Email info@kidfromthewest.com with your order number straight away. We dispatch quickly, so if it has not left the warehouse we can usually cancel it so you can reorder the right size. Once it has shipped it has to go through a return or an exchange.

Can you hold or reserve an item for me?

No. Stock is only held once an order is paid for, so the only way to secure a piece is to order it.

How do I get told when my size is back in stock?

Open the piece, select the sold-out size and use Notify me. We email you as soon as that exact size is back. It is not a reservation, so order quickly when the email arrives.

Do you restock old drops?

Some core pieces come back, and the sizes that sell out first are usually the ones we reorder. Graphic drops are made in limited runs and often do not return. Use Notify me on the size you want and sign up to our emails for restock news.

Do you do a student, NHS or birthday discount?

Not at the moment. We do not have a standing code of any kind. Any offer we run is announced to our email list first, so sign up from the pop-up or the footer.

Do you do sales or a Black Friday offer?

Anything we run is shown on the site and goes to our email list first. We do not discount the range as a matter of course, so if a piece is in your size it is worth taking at full price rather than waiting.

How do I use my loyalty points?

Sign in, open the rewards panel on the site and redeem your points for a discount code, then apply that code at checkout. Points are earned on orders and are tied to the email address you order with, so use the same one each time.

Who are KIDWEST and is this a real brand?

Yes. KIDWEST was launched in 2023 by Joel Crampton, it is run from the UK, orders ship from our UK warehouse and selected pieces are stocked at Harvey Nichols. We are rated 4.7 out of 5 on Trustpilot.

Are you stocked in any shops?

Selected pieces are stocked at Harvey Nichols. Everything else is only available at kid-west.com. We do not sell through marketplaces or resellers.

Do you sell children's clothing?

No. KIDWEST is adult clothing in adult unisex sizing. The name comes from the founder, Kid from the West, and does not mean childrenswear.

Do you offer gift wrapping?

Not at the moment. Orders arrive in our standard packaging.

Can I add a gift message?

There is no message box at checkout, but email info@kidfromthewest.com with your order number straight after ordering and we will add a note if the parcel has not already gone out.

What is your best selling piece?

The Best Sellers collection on the site is ordered by what actually sells, so the pieces at the top of it are the current favourites. It updates as stock and demand move.

How long does an exchange take?

Allow the time for your parcel to reach us, then one to two working days for us to process it and send the new size out. If your size has sold out in the meantime we refund you instead and email you to explain.

Do you have a size chart?

Yes. Every product page has a size guide with the flat measurements in centimetres for that style, plus a find your size tool. The full set of measurements for every garment type is on our size and fit page.