You have 14 days from receiving your order to request a return or exchange. Items must be unworn, unwashed and unused, with their original tags and packaging.

Register the item(s) you wish to return in our returns portal and choose a refund or an exchange. For UK returns a £5 fee is deducted from your refund, which covers the Royal Mail label, processing and quality checks.

Returns must arrive back with us no later than 28 days from the delivery date. Refunds are made to your original payment method within 6 working days of your return reaching us.

Yes. In the UK, delivery is free on orders over £100 with Royal Mail Tracked 48, over £170 with Royal Mail Tracked 24, and over £250 with DPD next working day.

Elsewhere it depends on your country. It is free over $150 in the USA and over £130 across most of Europe. The exact threshold for your address is always shown at checkout, in your currency, before you pay. Full details are on our delivery page.

We use Royal Mail and DPD for orders in the UK, and UPS for orders outside the UK, with Royal Mail Tracked available in some countries. Every service we use is tracked.

We offer both Klarna and Clearpay, which let you spread your payment over a period of time.

No. Import duties and taxes are either included in our prices or collected at checkout, so there is nothing extra to pay when your parcel arrives.

If a parcel is refused and returned to us because import fees were not paid, it is refunded once it reaches our warehouse, minus the original shipping, any return import charges and a £30 handling fee.

We work hard to make sure your order is processed quickly, so that you receive it as soon as possible. Once you have placed your order we are unable to amend or cancel it.

We do offer returns. The item(s) need to be registered on our returns portal within 14 days of delivery and must reach us within 28 days.

Please keep your proof of postage safe until your return is confirmed by email.

Yes. Choose the exchange option in the returns portal when you submit your return. Once your original item is received and approved, your replacement size is sent out, subject to stock. If the size you asked for is no longer available, we refund you instead.

Email our customer service team and they can add a new email address to your customer account.

We post restock updates on our social channels. The best way to be told first is to sign up for stock notifications on the product page. You will then receive an email as soon as the product is back.

Yes. Sign up to our mailing list and you will receive exclusive information and access to new releases and restocks.

Points earned on that order are removed from your balance once the return or cancellation is processed.