Customer care
Shipping & Returns
How we get your order to you, what it costs, and how to send something back if it isn't right.
- Order by 3pmMonday to Friday for same-day dispatch
- Free UK deliveryon orders over £100
- Free international deliveryto Europe, Canada, Australia and New Zealand, and the USA over $200
- 14-day returnseasy UK returns through our online portal
UK delivery
| Service | Delivery time | Price | Free over |
|---|---|---|---|
| Royal Mail Tracked 482–3 working days | 2–3 working days | £3.99 | £100 |
| Royal Mail Tracked 241–2 working days | 1–2 working days | £5.99 | £170 |
| DPD Next Working DayNext working day | Next working day | £7.50 | £250 |
Orders placed before 3pm Monday to Friday are dispatched the same day. Orders placed after 3pm, at weekends or on bank holidays are dispatched the next working day. Every UK service is fully tracked - you'll get a tracking link by email as soon as your parcel leaves us.
International delivery
We ship to over 200 countries, and standard delivery is free across Europe, Canada, Mexico, Australia and New Zealand, and free to the USA on orders over $200. In Europe, UPS Express is just €9.95. Pick your country to see the services available and what they cost.
Prices are shown in the currency each service is charged in and are for a standard parcel of one or two items - heavier orders may cost a little more. Your exact delivery price is always shown at checkout, in your currency, before you pay.
Duties & taxes
No surprise fees
For international orders, import duties and taxes are either already included in our prices or added and paid at checkout. Either way, there's nothing extra to pay to the courier when your parcel arrives.
Where you see Royal Mail Tracked - No Import Charges, the service is only offered for orders below your country's import-charge threshold, so no charges apply.
Refused parcels
If a parcel is refused because of customs or import fees, it's returned to us in the UK and we can refund once it arrives back at our warehouse. In that case:
- original shipping charges aren't refunded
- any return import charges are deducted from the refund
- a £30 handling fee applies
Returns & exchanges
You have 14 days from receiving your order to request a return or exchange.
- Start your returnUse our returns portal and choose a refund or an exchange.
- Pack it upItems unworn, unwashed, with tags on - in the original packaging where possible.
- Drop it offPrint your Royal Mail label at home, or show the QR code at any Post Office - no printer needed.
UK returns
- A £5 return fee is deducted from your refund. It covers the Royal Mail label, processing, quality checks and restocking.
- Refunds go back to your original payment method within 6 working days of your return reaching our warehouse.
- Exchanges are subject to stock. If your new size has sold out, we'll refund you instead.
What we can accept
- Unworn, unwashed and unused
- Original tags attached, in original packaging
- Bought directly from kid-west.com
Items that don't meet these conditions may be sent back to you.
International returns
Our returns portal doesn't support international orders yet. Email info@kidfromthewest.com within 14 days of receiving your order and we'll send instructions and access to our UPS returns service.
| Returning from | Return fee |
|---|---|
| Europe | £30 |
| USA & Canada | £30 |
| Rest of world | £35 |
International return fees cover return shipping and restocking and are deducted from your refund.
Our team usually replies within one working day.
