Returns and exchanges

Our returns policy

We have a 14-day return policy, meaning you have 14 days from receiving your order to request a return.

To be eligible for a return, items must come back in the same condition they were received:

• Unworn
• Unwashed
• Unused
• Original tags attached
• In original packaging

Any items that do not meet these conditions may be rejected and returned to you.

Please note, we cannot accept returns for items not purchased directly from our website.

Return costs

For UK returns, a £5 fee is deducted from your refund total. This fee covers:

• Return shipping label
• Processing
• Quality control checks
• Restocking costs

How to return your item

To start your return, use our online returns portal and select whether you would like a refund or an exchange.

START RETURN HERE

Once submitted, you will receive:

• A Royal Mail return shipping label
• A QR code for printerless returns

Return options

Option A. Print at home

Download and print your returns label, attach it to your parcel, and drop it off at your nearest Post Office.

Option B. Printerless return

Show your QR code at the Post Office and they will print the label for you.

Please make sure your items are securely packed, in the original packaging where possible.

You'll receive updates throughout the process by email and in the returns portal.

Refunds

Once your return has been received and inspected, your refund is issued to your original payment method, minus the £5 return fee.

Please allow up to 6 business days from the date your return is delivered to our warehouse for processing.

Exchanges

We offer exchanges subject to stock availability.

To request an exchange, select the exchange option in the returns portal when submitting your return.

Once your original item has been received and approved, your replacement size is shipped out if stock is available.

If the requested size is unavailable, a refund is processed instead.

International returns

Our returns portal does not currently support international orders.

To arrange an international return, contact info@kidfromthewest.com within 14 days of receiving your order.

We will provide return instructions along with access to our UPS returns service.

International return fees

• Europe: £30
• USA and Canada: £30
• Rest of world: £35

These charges include return shipping and restocking costs.

Refused shipments and import fees

If an international shipment is refused because customs duties or import fees were not paid, the parcel is returned to us in the UK.

Refunds can only be issued once the items have been received back at our warehouse.

Please note:

• Original shipping charges are non-refundable
• Return import charges are deducted from your refund
• A flat £30 handling fee applies

We are continuously working on improving our international returns experience and appreciate your understanding.